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 Cancellation Policy
  

Below is a summary of Hosting4sme Hosting cancellation policy for web hosting accounts. For complete details, please see the Web Hosting Agreement. This information is provided solely as a guide to our cancellation policy, and in the event of discrepancies, the information in this document prevails.

1.0       1.0       Account Cancellation

            1.1       During first 30 days

                        For web hosting accounts on monthly payment plans, Hosting4sme Hosting will accept cancellation of these accounts at anytime within the first 30 days, beginning on the date the account set-up e-mail is sent. Qualifying accounts should follow the procedures outlined in section 2.0.

            1.2       All other cancellations

                        Hosting4sme Hosting will accept an account cancellation for any web hosting account provided it is submitted at least two (2) days before the beginning of the next billing term. Accounts cancelled with less than two (2) days advance notice will recur for an additional term before being cancelled.

2.0                   Procedures

            2.1       Virtual authorization

                        The easiest and most common method of submitting an account cancellation is by doing so through the client’s area. Because this method requires authorization with username and password, this is the preferred method of cancellation. For security reasons, the following information must be included with a cancellation submitted in this manner:

    * Account ID

    * Current account password

    * Reason for cancellation

    * Signature of client

 If any of the above information is absent, the cancellation can not be accepted.

            2.3       No other methods accepted

                        To protect our clients from unauthorized account cancellations, no other means of cancellation will be accepted by Hosting4sme Hosting. Under no circumstances will Hosting4sme Hosting accept an account cancellation over the telephone.

            2.4       Verification of cancellation request

                        To protect our clients from unauthorized account cancellations, Hosting4sme Hosting will verify all cancellation requests via telephone. If customer cannot be reached for verification Hosting4sme Hosting will not cancel account.

3.0                   Result of cancellation

            3.1       End of term requests

                        For account cancellation requests indicating the account is to be cancelled at the end of the term, the client shall retain full rights to the account until the current billing term is concluded. On the first day following the expired term, the account shall be terminated. It is the responsibility of the client to ensure that all data and e-mail is downloaded prior to such time, as once the account is cancelled all data is automatically erased, and the account can not be reopened without renewing for an additional term.

            3.2       Immediate cancellation requests

                        Clients who choose to have their account cancelled immediately will lose access to all data and e-mail as soon as the virtual authorization is received or on the day the postal mail cancellation request is received. It is essential that the client have downloaded all e-mail and data prior to such request, as once the request is processed, the data is erased immediately and the account can only be reopened by renewing the account for an additional term.

 

 

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